Challenges from Startups We Support Most Often

“Our is broken”

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“We have to improve our gross margins”

“Our time to value is much too long”

“We have to improve our gross margins”

“We have to reduce our churn”

“We need to land and expand”

"We need to improve NRR and lifetime value”

“We lack customer advocacy”

"We have to improve customer satisfaction”

"We need referrals & client references”

“Our usage & adoption need to improve”

“Our interdepartmental handoffs are failing”

“We need automation & quality control in CS”

“I’m so in the weeds”

Who We Are

With a specialty in early-stage SaaS companies, we focus on turning your CS operation from a reactive cost center for the business to a proactive, revenue expansion function.

Rob Zambito

Founder and CEO

A three-time customer success leader and consultant with over a decade of startup experience, Rob has a proven track record in vertical SaaS and entrepreneurship. His primary expertise lies in managing fast-growing customer success teams, particularly those in the seed to Series B stages. He focuses on transforming customer success teams from cost centers into highly scaled, proactive, revenue-generating expansion functions with the goal of helping companies grow from 0 to $25 million ARR.

Rob’s operational specialties include renewals, upsell, cross-sell, account management, onboarding, support, customer advocacy, business operations, and business intelligence. He welcomes conversations with those looking to improve gross margins or net revenue retention.

His professional interests revolve around consumer psychology and behavioral economics, which he studied at the University of Pennsylvania and continues to explore regularly.

Outside of work, Rob enjoys running, writing, cooking recipes from around the world, and learning languages. He is currently practicing Spanish and Arabic, so feel free to throw a few words his way if you're fluent.

Reach out to Rob at:
‍team@MyCustomerSuccess.com

How we can help you

Lauren Berg

Customer Success Consultant

Lauren brings a diverse background in journalism, community management, and outdoor education to the world of Customer Success. She blends a keen eye for detail with strong project management skills to create structured, scalable processes that drive adoption, retention, and customer engagement tailored to each client's unique needs.

Outside of her professional work, Lauren is passionate about hiking, traveling, and discovering new restaurants and experiences in her area. As a certified forest bathing guide, she explores the intersection of mindfulness and intention in nature.
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Reach out to Lauren at:
‍team@MyCustomerSuccess.com

How we can help you